ICT Governance

□ ICT strategy aligned with business objectives
□ Governance structure defined
□ Policies and procedures documented
□ Roles and responsibilities clear
□ Decision-making processes established
□ Performance metrics defined
□ Risk management framework implemented
□ Compliance framework active
□ Investment management process
□ Benefits realization tracking
□ Stakeholder engagement effective
□ Continuous improvement practiced

Infrastructure Management

□ Network architecture documented
□ System architecture current
□ Capacity planning performed
□ Performance monitoring active
□ Availability targets met
□ Scalability assessed
□ Redundancy implemented
□ Technology standards defined
□ Asset inventory complete
□ Configuration management enforced
□ Change control procedures followed
□ Documentation maintained

Communications Systems

□ Voice systems operational
□ Video conferencing available
□ Instant messaging secured
□ Email systems reliable
□ Collaboration tools effective
□ Mobile communications managed
□ Unified communications integrated
□ Contact center functioning
□ Emergency communications ready
□ Broadcasting systems operational
□ Social media platforms managed
□ External communications controlled

Data & Information Management

□ Data governance framework established
□ Information architecture defined
□ Data quality monitored
□ Master data managed
□ Data integration controlled
□ Analytics capabilities deployed
□ Reporting systems effective
□ Data privacy protected
□ Records management compliant
□ Knowledge management active
□ Content management systematic
□ Information security enforced

Application Systems

□ Application portfolio managed
□ Business requirements met
□ System integration effective
□ Performance acceptable
□ User acceptance confirmed
□ Documentation complete
□ Training provided
□ Support available
□ Maintenance current
□ Upgrades planned
□ Retirement scheduled
□ License compliance verified

ICT Security

□ Security framework implemented
□ Access controls enforced
□ Identity management active
□ Network security layered
□ Endpoint protection deployed
□ Data protection enforced
□ Application security tested
□ Physical security adequate
□ Incident response ready
□ Security monitoring continuous
□ Vulnerability management active
□ Security awareness ongoing

Service Delivery

□ Service catalog defined
□ SLAs established and monitored
□ Service desk operational
□ Incident management effective
□ Problem management mature
□ Request fulfillment efficient
□ User satisfaction measured
□ Service reporting regular
□ Continuous improvement active
□ Knowledge base maintained
□ Self-service options available
□ Multi-channel support offered

Business Continuity

□ Business impact analysis current
□ Recovery strategies defined
□ Disaster recovery plans tested
□ Backup systems verified
□ Alternate sites prepared
□ Communication plans ready
□ Crisis management procedures
□ Recovery time objectives met
□ Recovery point objectives achieved
□ Testing schedule maintained
□ Lessons learned captured
□ Improvements implemented

Project & Change Management

□ Project governance established
□ Portfolio management active
□ Methodologies standardized
□ Resource management effective
□ Risk management practiced
□ Quality assurance performed
□ Change management controlled
□ Release management planned
□ Testing comprehensive
□ Documentation complete
□ Benefits tracked
□ Lessons learned documented

Vendor & Contract Management

□ Vendor inventory maintained
□ Contracts documented
□ Performance monitored
□ SLAs tracked
□ Risks assessed
□ Compliance verified
□ Relationships managed
□ Issues resolved promptly
□ Value optimization pursued
□ Knowledge transfer planned
□ Exit strategies defined
□ Succession planning considered

Compliance & Standards

□ Regulatory requirements identified
□ Industry standards adopted
□ Compliance monitoring active
□ Audit program established
□ Findings tracked to closure
□ Certifications maintained
□ Policies enforced
□ Training documented
□ Evidence retained
□ Reports submitted timely
□ Improvements implemented
□ Best practices followed

Performance & Optimization

□ KPIs defined and monitored
□ Benchmarking performed
□ Capacity utilization optimized
□ Cost management effective
□ Energy efficiency pursued
□ Process improvement active
□ Automation implemented
□ Innovation encouraged
□ User feedback collected
□ Service improvements made
□ Technology refreshed regularly
□ Value demonstrated